{"id":2819,"date":"2021-06-17T14:44:36","date_gmt":"2021-06-17T14:44:36","guid":{"rendered":"https:\/\/kordels.com.sg\/?page_id=2819"},"modified":"2021-08-20T00:59:20","modified_gmt":"2021-08-20T00:59:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/kordels.com.sg\/zh\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2819\" class=\"elementor elementor-2819\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6804996 elementor-hidden-tablet elementor-hidden-phone elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"6804996\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5a6e4d\" data-id=\"f5a6e4d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be5d65a elementor-widget elementor-widget-spacer\" data-id=\"be5d65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78fd9d9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"78fd9d9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e83a250\" data-id=\"e83a250\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca1c0cb elementor-widget elementor-widget-heading\" data-id=\"ca1c0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47d16dd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"47d16dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5b70ae color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a5b70ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Let us help you with some of your queries<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21fca62 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"21fca62\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea7b39c\" data-id=\"ea7b39c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0553fe2 elementor-widget elementor-widget-spacer\" data-id=\"0553fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf46ad elementor-widget elementor-widget-accordion\" data-id=\"dcf46ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2311\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Shipping policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2311\"><p><strong>Delivery time<\/strong><br \/>All items will be delivered within 3-5 working days, excluding Public Holidays. Orders will be shipped by J&amp;T. Please expect possible delays on delivery during peak periods such as Public Holidays.<\/p><p><strong>Tracking your order<br \/><\/strong>Track your order at\u00a0<a style=\"color: red;\" href=\"https:\/\/www.jtexpress.sg\/trackmyparcel\">https:\/\/www.jtexpress.sg\/trackmyparcel<\/a>.<\/p><p><strong>Unsuccessful deliveries<br \/><\/strong>Any unsuccessful delivery attempted twice will be returned to Cambert (F.E.) Pte Ltd. No refunds will be made and if subsequent delivery is still required, a S$4 delivery charge will be imposed.<\/p><p><strong>Delivery charges<\/strong><b><br \/><\/b>FREE shipping on orders over S$80 and S$2 delivery charge for orders under S$80.\u00a0We offer delivery to local Singapore addresses only. Self-collection option is not available.\u00a0Our site accept PayPal and all major credit\/debit cards supported by American Express, MasterCard and Visa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2312\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Return Policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2312\"><p>At Kordel\u2019s, we ensure all items are in good condition and packed securely. Under the company policy, there will be no refund, exchange or return of products once payment is made.<\/p><p>If you have further enquiries on your received product\/s, please do not hesitate to contact us directly at <strong>+65 6775 0600<\/strong> (Mondays to Fridays, 9.00am to 5.00pm excluding public holidays) or email to <a style=\"color: red;\" target=\"_blank\" rel=\"noopener\">kordels@cambert.com.sg<\/a> within 7 days from the date of delivery with a valid Order Reference number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2313\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Customer Service<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2313\"><p>If you need any further assistance, feel free to contact us at <strong>+65 6775 0600<\/strong> (Mondays to Fridays, 9.00am to 5.00pm excluding public holidays) or email to <a href=\"mailto:kordels@cambert.com.sg\">kordels@cambert.com.sg<\/a>\u00a0with your Order Reference. We will be happy to help!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Shipping policy\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Delivery time<\\\/strong><br \\\/>All items will be delivered within 3-5 working days, excluding Public Holidays. Orders will be shipped by J&amp;T. Please expect possible delays on delivery during peak periods such as Public Holidays.<\\\/p><p><strong>Tracking your order<br \\\/><\\\/strong>Track your order at\\u00a0<a style=\\\"color: red;\\\" href=\\\"https:\\\/\\\/www.jtexpress.sg\\\/trackmyparcel\\\">https:\\\/\\\/www.jtexpress.sg\\\/trackmyparcel<\\\/a>.<\\\/p><p><strong>Unsuccessful deliveries<br \\\/><\\\/strong>Any unsuccessful delivery attempted twice will be returned to Cambert (F.E.) Pte Ltd. 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We will be happy to help!<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Let us help you with some of your queries Shipping policy Delivery timeAll items will be delivered<\/p>","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":46,"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":6793,"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/pages\/2819\/revisions\/6793"}],"wp:attachment":[{"href":"https:\/\/kordels.com.sg\/zh\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}