Frequently Asked Questions
Let us help you with some of your queries
All items will be delivered within 3-5 working days, excluding Public Holidays. Orders will be shipped by J&T. Please expect possible delays on delivery during peak periods such as Public Holidays.
Tracking your order
Track your order at https://www.jtexpress.sg/trackmyparcel.
Any unsuccessful delivery attempted twice will be returned to Cambert (F.E.) Pte Ltd. No refunds will be made and if subsequent delivery is still required, a S$4 delivery charge will be imposed.
FREE shipping on orders over S$80 and S$2 delivery charge for orders under S$80. We offer delivery to local Singapore addresses only. Self-collection option is not available. Our site accept PayPal and all major credit/debit cards supported by American Express, MasterCard and Visa.
At Kordel’s, we ensure all items are in good condition and packed securely. Under the company policy, there will be no refund, exchange or return of products once payment is made.
If you have further enquiries on your received product/s, please do not hesitate to contact us directly at +65 6775 0600 (Mondays to Fridays, 9.00am to 5.00pm excluding public holidays) or email to email@example.com within 7 days from the date of delivery with a valid Order Reference number.